Refund policy

Refund and Return Policy
Last updated: 29 August 2026

We want you to be satisfied with what you buy from us. This policy explains what you can return, how to return it, who pays for what, and when you get your money back.

It applies to all orders placed at divinemedicinals.com, domestic and international. Divine Medicinals Health Products is located at 8834 East 34 Road, STE 131, Cadillac, Michigan 49601.

30 Day Return Window

You have 30 days from the date your order is delivered to request a return. Delivery date means the date the carrier records the package as delivered.

Requests made after 30 days cannot be accepted. Returned goods must be postmarked within 14 days of the date we issue your return authorisation.

A Return Authorisation (RMA) Is Required

Yes. All returns require a Return Merchandise Authorisation (RMA) number before you send anything back. Packages sent to us without an RMA number cannot be identified against an order, cannot be refunded, and will be returned to sender at your expense.

To request one, email contact@divinemedicinals.com with:

your order number and the name the order was placed under;
the item or items you want to return, and the quantity;
the reason for the return;
for damaged, defective, incorrect, or mislabeled items, clear photographs showing the problem and the product label.

We reply to RMA requests within 2 business days. Your RMA email contains your RMA number and the return address. Write the RMA number clearly on the outside of the package.

If the item is faulty, damaged, incorrect, or mislabeled, tell us when you write and we will settle it from your photographs without you posting anything.

Who Pays for Return Shipping

Nothing to pay when the problem is ours. If an item arrives damaged, defective, incorrect, or mislabeled, you do not send it back at all and there is no return postage to pay. Send us photographs and we refund or replace, including the original shipping charge. You are never out of pocket for our mistake.

You pay when you simply changed your mind. For a return of an unopened item that is not faulty, return postage is your responsibility and the original shipping charge is not refunded. We recommend a tracked service, because we can only refund goods we actually receive. We do not charge a restocking fee.

International returns. The same 30 day window and the same RMA process apply. Return postage on an international change-of-mind return is the customer's responsibility. Faults are handled by photograph in the same way as domestic orders, so nothing has to be shipped internationally to put a problem right. Import duties and customs charges already paid to your own country cannot be refunded by us, as we never receive them.

Items Covered

Send back for a refund:

Unopened, unused products in their original, undamaged, sealed packaging, with the tamper seal intact, within 30 days.

Refunded or replaced without sending anything back, opened or not:

Items damaged in transit. Photographs of the damage are required.
Defective items, meaning a manufacturing fault such as a leaking container, a broken dropper, or contents that do not match the specification on the label.
Incorrect items, where what you received is not what you ordered.
Mislabeled items.
Orders never delivered. See "Lost and stolen packages" below.

For any of these you may choose a full refund or a free replacement, whichever you prefer.

Faulty Items Do Not Need to Be Returned

If an item arrives damaged, defective, incorrect, or mislabeled, we do not ask you to send it back. Email us photographs showing the problem and the product label, and we will refund you in full or send a replacement, whichever you prefer. This applies whether or not the item has been opened.

This is why opened products are excluded from returns below. Nothing opened comes back to us, but you are never left out of pocket for a fault that is ours.

Items Not Covered

The following cannot be returned or refunded:

Opened or used consumable products cannot be returned for any reason. This includes capsules, extracts, teas, oils, syrups, creams, and washes. Once a tamper seal on an ingestible or topical product is broken we cannot verify what has happened to it, so for safety reasons it can never be accepted back or resold. If an opened item is faulty, damaged, incorrect, or mislabeled, do not send it back - see "Faulty Items Do Not Need to Be Returned" above. You are still refunded or replaced; the product simply stays with you.
Gift cards and gift certificates.
Custom, bulk, or made to order items prepared specifically for you.
Items marked final sale or clearance at the time of purchase.
Items returned without an RMA number, or postmarked more than 14 days after the RMA was issued.
Items returned after the 30 day window has closed.
Items damaged after delivery by misuse, improper storage, or normal use.
Natural variation. Colour, aroma, taste, density, and sediment vary from batch to batch in wild-harvested botanicals, and our extracts are made without preservatives so a natural "mother" may form. This is normal and is not a defect. See our Quality and Safety page.

Return Address

Send authorised returns, with the RMA number written on the outside of the package, to:

STORK Fulfillment
Divine Medicinals Returns, RMA #__________
P.O. Box 4825
Glendale, California 91222
United States

Please send returns by USPS. This is a P.O. Box, and UPS and FedEx are not able to deliver to it. A return sent by any other carrier will be refused and returned to you.

Please do not send anything back before you have an RMA number.

How Long Refunds Take

We process refunds within 5 business days of receiving your returned item, or within 5 business days of approving your claim where no return is required. We inspect the item first, and we email you either way to confirm the outcome.

Refunds are issued to the original payment method. We cannot refund to a different card or account.

Once we process the refund, it typically takes a further 5 to 10 business days to appear on your card or bank statement. That period is controlled by your card issuer and your bank, not by us. If more than 10 business days have passed since we confirmed your refund and you still cannot see it, contact your bank first, then contact us and we will provide the refund reference.

Cancellations

Because our products are made in small batches and orders enter production quickly, we can only cancel an order that has not yet been fulfilled. Email us as soon as possible and we will cancel and refund in full if the order has not shipped. If it has already shipped, the return process above applies.

Lost and Stolen Packages

If tracking shows your package as delivered but you do not have it, please check with your household and neighbours and with your local post office first, as packages are sometimes scanned early.

If it still cannot be found, open an inquiry with USPS at usps.com or on 1-800-ASK-USPS, then send us the Service Request Number. Once USPS confirms the package cannot be located, we will reship your order at no charge or refund it in full, whichever you prefer.

Exchanges

For a different product, the quickest route is to return the unopened item under this policy and place a new order. For a replacement of the same item because it was damaged or defective, send us photographs; the replacement ships free of charge and there is nothing for you to post back.

Questions

Contact us before you dispute a charge with your bank. We can nearly always resolve the issue faster than a dispute can, and we would rather fix it directly.

Divine Medicinals Health Products
8834 East 34 Road, STE 131, Cadillac, Michigan 49601, United States
Email: contact@divinemedicinals.com
Telephone: (800) 455-7017
We reply to email within 2 business days.