Answers to the questions we get most. If yours is not here, email us and please allow 24 hours for a reply.
How long does my order take to ship?
Please allow up to twenty-one (21) business days after placing your order for it to ship, though orders typically ship sooner. High-quality natural products take time to make. We do not oblige requests to expedite shipping.
Do you offer refunds or returns?
We accept returns of unopened, unused products within 30 days of delivery, and damaged, defective or mislabeled items are replaced or refunded. See our Refund Policy for the full terms.
How much is shipping, and do you ship internationally?
Shipping is a flat rate, currently $12.50 via USPS, and may change without notice. We do not ship outside of the United States.
Can I change or cancel my order?
Only before it has been fulfilled. Email us as soon as possible and we will change or cancel it if it has not yet shipped. Once it has shipped, our Refund Policy applies. Orders cannot be combined. Please enter coupon codes and confirm your shipping address before submitting.
Where is my tracking number?
Tracking arrives by email once your order ships, and can be tracked at usps.com. Check your spam or junk folder before contacting us.
Are your products vegan and allergen-free?
Our entire line is vegan, with the exception of a few honey-based elixirs. Products are non-GMO, gluten free, soy free, wheat free, peanut free and corn free, and our supplements contain no excipients, fillers or binders.
What is “mothering” in my extract?
Our extracts contain no chemicals or preservatives, so like apple cider vinegar they may develop “mothering” over time. It is not mold and not a sign of spoilage. Refrigerate, shake before use, or strain it out. See Quality and Safety.
Can I take these with my prescription medication?
We do not recommend taking herbs at the same time as pharmaceutical medication, prescription or over the counter, due to possible interactions. Speak with a qualified healthcare provider before starting a new therapy.
How do I run a cleanse?
Full instructions, including the daily schedule and recommended diet, are on the Cleanse Instructions page.
Which product is right for my condition?
Start with the Product-Ailment Recommendation List. It is a starting point, not a prescription.
These statements have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease.