How long orders take, how they ship, and what happens when something goes wrong. Returns and refunds are covered in our Refund Policy.
Last updated: 29 August 2026
Returns and refunds are covered separately in our Refund Policy.
1. How Long Orders Take
We make our products in small batches, by hand, to order. Please allow 7 to 21 business days from the date you order for your order to ship. Most orders ship sooner, but 21 business days is the outside figure to plan around.
We are not able to expedite production or shipping, and we cannot give a shipping estimate for an individual order inside that 21 day window, because the answer is always the window itself. If 21 business days have passed and your order has not shipped, please contact us and we will look into it straight away.
Once your order ships you will receive a shipping confirmation email with a USPS tracking number.
2. Shipping Method and Cost
We ship with the United States Postal Service to addresses in the continental United States only. We do not ship internationally. Shipping is calculated at checkout based on your delivery address, and the exact amount is shown to you before you pay.
Orders of $200 and over ship free within the continental United States, measured on the order total after any discount code is applied.
2a. Where We Ship
We ship to the continental United States only. We do not ship internationally.
If your delivery address is outside the area we ship to, checkout will not offer a shipping rate. Any order that does reach us for an address we cannot ship to will be refunded in full.
3. Order Confirmation and Status
You receive two emails from us for each order:
- Order confirmation. We have received your order and payment, and the order is awaiting fulfilment.
- Shipping confirmation. Your order has been packed, a postage label has been applied, and it has been handed to USPS. This email contains your tracking number.
Tracking can take a day or two to start updating on usps.com after a label is created. Shipping confirmations sometimes land in spam or junk folders, so please check there before contacting us.
Each order number is a separate order. Orders placed separately are packed and shipped separately and cannot be combined.
4. Changes and Cancellations
Because orders enter production quickly, we can only change or cancel an order that has not yet been fulfilled. Contact us as soon as possible at contact@divinemedicinals.com and we will help if the order has not yet been made up. If it has already shipped, our Refund Policy applies.
Please check your shipping address and apply any discount code before you submit your order. Discount codes must be entered at checkout and cannot be applied afterwards.
5. Backorders
If an item is temporarily unavailable, the rest of your order ships first and the backordered item follows automatically when it is ready, usually 3 to 14 days later, at no extra shipping cost to you.
6. Signature Confirmation
Signature confirmation can be added to any order on request before it ships. Email us and we will send an invoice for the $2.55 carrier fee.
Orders of $250 and over ship with signature confirmation as standard. If you would rather they did not, tell us before the order ships.
7. Delivery, Delays, and Carrier Issues
Once USPS accepts a package from us, delivery is in their hands. We cannot control transit times, and we are not able to intercept, reroute, or hold a package after it has been handed over. For those requests, contact USPS directly with your tracking number.
Delivery can take longer during sale periods and over the December and January holiday season.
If your package is lost, stolen, or never arrives, you are not left without a remedy. Open an inquiry with USPS at usps.com or on 1-800-ASK-USPS, then send us the Service Request Number. Once USPS confirms the package cannot be located, we will reship your order at no charge or refund it in full, whichever you prefer. Full details are in our Refund Policy.
8. Damaged Deliveries
All items leave us intact, so damage in transit is a handling issue with the carrier. If something arrives broken, leaking, or crushed:
- Photograph the damage clearly, showing both the damaged item and its label.
- Email the photographs to contact@divinemedicinals.com with your name, your order number, and which items are affected.
We will replace the damaged items free of charge, or refund them, whichever you prefer. Please tell us within 30 days of the delivery date recorded by the carrier. Replacements are made up and shipped on the same 7 to 21 business day schedule, counted from the day we receive your report.
9. Address Accuracy and Returned Packages
Please enter your shipping address carefully. If a package comes back to us because of a mistake on our side, we reship it free of charge. If it comes back because of an incorrect address, a failed delivery attempt, or an unclaimed package, we will invoice you for the reshipping cost before sending it out again. If you would rather not have it reshipped, we will refund the goods.
10. Contacting Us About an Order
Please contact us by email at contact@divinemedicinals.com rather than through social media. We do not have order records on social platforms and cannot verify your identity there, so we cannot help with an order that way. Please allow up to 2 business days for a reply.
11. Right to Decline an Order
We may decline or cancel an order where we cannot verify the payment or the address, where an order is flagged as potentially fraudulent, or where the quantity suggests resale rather than personal use. If we cancel an order you have paid for, we refund it in full. See section 4 of our Terms and Conditions.
12. Contact
DDK Group, Inc., trading as Divine Medicinals Health Products
8834 East 34 Road, STE 131
Cadillac, Michigan 49601, United States
Email: contact@divinemedicinals.com
Telephone: (855) 485-3127