Please read these terms carefully. By purchasing from us you acknowledge that you have read, understand, agree and accept our ordering and shipping terms.
(a) Divine Medicinals ships all orders with USPS tracking. (b) Please allow up to twenty-one (21) business days after placing your order for your order to ship, though orders typically ship sooner. High-quality natural products take time to make. (c) We do not oblige special requests to expedite the shipping of orders.
(a) ALL SALES ARE FINAL. Sorry, NO REFUNDS. (b) We do not accept returns on any of our products. (c) We will not be able to cancel or change your order in any way after it has been submitted. Damaged, defective or mislabeled items can only be replaced with the same item. (d) We cannot combine orders. (e) Additions, changes and cancellations are not possible after placing your order. Please make sure you enter sales and coupon codes under the "Add Coupon" link and click APPLY. The final total must reflect the discount BEFORE submitting your order. Enter the correct shipping address at the time of placing your order. (f) We cannot make special concessions for any reason.
PLEASE DO NOT USE OUR SOCIAL MEDIA SITES to inquire about an order. Order inquiries are not fielded on social media and will be deleted, and the user may be blocked. The proper channel is contacting us directly using "Contact Us" on our website.
We use USPS for all orders. Shipping cost is a flat rate fee, currently $8.50, but may change without notice. (b) Shipping costs apply for all orders reshipped due to "no access to delivery location, return to sender", in which case the customer must contact us for reshipment instructions and payment. (c) Signature confirmation, for an additional cost, is optional for reshipment. (d) Refused orders do not nullify 2(a) above and do not constitute a missed delivery or lost order.
Signature confirmation for any order may be requested before an order ships, by email only. There is a $2.55 fee for this service, paid by emailed invoice.
(a) Special instructions for delivery by carrier can be typed on your invoice at the time of placing your order. (b) We are not responsible for what happens to your order once in the care of the carrier, regardless of your request pertaining to delivery.
Back-ordered items ship automatically when they become available, which is typically 3 to 14 days after the first half of the order ships.
(a) We do not give order status updates within 21 days of placing an order. Only after 21 days have passed will we give an update. Orders ship within 7 to 21 business days from the date you place your order. (b) If you are unable or unwilling to wait the required shipping time frame for quality products, please do not purchase from us. Again, all sales are final. (c) We do not give estimated times of arrival. If you must have an ETA, add twenty-one (21) days from the date of your order. (d) We do not oblige special requests to expedite shipping.
Tracking information will only arrive via email once your order ships, and the order can be tracked at www.usps.com using the 16-digit tracking number. Shipping confirmation emails can sometimes go to spam or junk folders, so check these before contacting us about ETAs.
(a) At present we use USPS as the carrier for delivering orders. (b) When your order status states "awaiting fulfillment" it means your order has not been fulfilled and has not left our facility. (c) When your order status states "shipped" it means a postal label has been affixed and the order has been delivered to and received by USPS.
(a) You receive two status emails when you order from us online. (b) "Order Confirmation Status" means confirmation of order: proof that you made an order, that it came through to us, and that your payment has been accepted. It also means your order is awaiting fulfillment. (c) "Shipping Confirmation Status" means your order has been fulfilled: packaged, postage label affixed, and delivered to or picked up by USPS. (d) It may take several hours or a day or two to show status updates on the USPS website. (e) Online emailed orders do not receive an Order Confirmation Status email from us after making payment. The Transaction ID number provided by the payment aggregator serves as your proof of payment and your order number with us. You will receive proof of shipping plus a tracking number via email so you can track your package.
(a) There may be possible delays in receiving your order if you: (1) order during a sale, (2) order during holiday mail season, December 14th to January 3rd, (3) reside outside of the United States and your order must be inspected by your country’s customs department, (4) your order has been flagged in our system as a possible fraudulent order, (5) ordered during a pandemic affecting the United States, or (6) ordered a top-selling product that experiences a run. (b) Delay due to any reason above is not grounds for a refund request, as all sales are final. By placing your order you agree that you understand the foregoing and will not file disputes or chargebacks as a result.
All orders $250 and over require signature confirmation at the time of delivery by USPS, unless you specifically request no signature. The customer is responsible for picking up their orders and communicating with the carrier about them, including additional holding time, re-routing and intercepting.
(a) Orders flagged as suspicious by our e-commerce software may be delayed in shipping until the legitimacy of the order can be verified by the customer via email. (b) Red flags usually appear when the billing and shipping name or address do not match, especially pertaining to different countries, or when you reside in a particular country but make your order while in another country.
(a) When you order from us, you agree to shipping from a third-party carrier or courier service, which creates a contract between yourself and that carrier. (b) Divine Medicinals is not liable for any problems with shipping and delivery once your order leaves our facility and is accepted by the carrier, notwithstanding a mistake on our part such as shipping to an incorrect address. This includes delay in delivery, lost package in transit, claims of not receiving the package despite USPS tracking showing delivery, and stolen packages. (c) Customers must contact the carrier for all issues pertaining to shipping and delivery.
(d) For claims of non-delivery (lost or stolen packages), please OPEN AN INVESTIGATION with USPS to have the package located before contacting us. Go to www.usps.com or call 1-800-ASK-USPS. After you submit your inquiry, contact us with the Service Request Number given to you by USPS and the results of the investigation. If your order is unable to be located by USPS, and it is not due to any fault of yours, you may be given a one-time courtesy reshipment at our discretion.
(a) If your order is returned to us due to our mistake, we’ll reship the order free of charge. (b) If the mistake is on the part of the customer, including an incorrect address entered at the time of ordering, a failed delivery attempt, or an unclaimed package, a reshipping fee must be paid via emailed invoice before the order can reship. (c) Mistakes on the part of the carrier must be resolved with that carrier. (d) We do not assume any liability for customers entering incorrect billing or shipping addresses at the time of ordering.
(a) Your remedy for any and all shipping problems caused by the carrier lies strictly with that carrier. (b) DM Herbs is not a carrier or courier service and does not accept liability for any carrier.
(a) Orders that arrive damaged are the result of mishandling by the carrier. All items leave our facility intact. (b) If your order arrives with a damaged item, please fill out a claim with the carrier. Take a photograph of all damaged items. The photo must clearly show the damage, such as a broken bottle or torn pouch. Send it with your completed claim form to contact@divinemedicinals.com. In the body of the email include (1) your full name or the name the order was made under, (2) your order or invoice number, and (3) a request for reshipment of the damaged items. (c) With photo proof of damage for each item and a claim number, we will reship the damaged items free of charge as a one-time courtesy. (d) This gesture is at our discretion. (e) Please allow 7 to 21 days for your reshipment to be fulfilled and shipped, starting the day we receive your claim form. (f) You must notify us within 30 days of the date of confirmed delivery in order to receive a one-time courtesy reshipment. (g) Failure to follow the foregoing terms shall constitute a breach of terms.
We reserve the right to refuse complimentary reshipment of orders if factual circumstances point to fraud, deceit, bad faith, breach of agreement or unfair dealing, and we give you notice of such in writing. We are a very small company built on integrity and good will, and we work very hard to produce our goods and to conduct business in a very competitive industry.
Any and all issues regarding orders must be brought to our attention within 30 days of receiving your order.
(a) By purchasing from us you acknowledge that you have read, fully understand, agree and accept our terms and conditions regarding ordering and shipping. (b) Proof of an order is evidenced by an invoice number, usually four or five digits, as well as payment received from the customer. Each order number constitutes an individual order. Separate orders cannot be shipped together. (c) If you do not understand completely or do not completely agree with any of the statements in this disclaimer, you should not purchase any of our products. (d) We charge 30% of an order as a breach of contract penalty for any false claims or threats of false claims based upon our ordering and shipping policy that result in us banning you from future ordering and returning your funds minus the penalty fee.
We reserve our right to not do business with anyone for any reason, as well as our right to discontinue doing business with any customer for any reason.
Unfortunately, we do not ship internationally, outside of the United States.